Returns & Exchanges

At Duroflex, we are committed to ensuring you enjoy the perfect sleep experience. If you are not completely satisfied with your purchase, we offer a streamlined return and exchange process for our mattresses and sleep accessories.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our customer support team within 10 days of delivery to start your return or exchange request.

• 2.
  Quality Inspection

  Our team will schedule a brief inspection of the product to ensure it is in its original condition and free from any stains or structural damage.

• 3.
  Reverse Pickup

  Once the inspection is approved, we will arrange for a free reverse pickup from your doorstep through our trusted logistics partners.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes final verification, your refund will be processed to the original payment method within 7-10 business days.